Refund policy

BlueTex™ Product Return Policy

If your rolls are new and unopened, we accept returns within 30 days of purchase. After 30 days, we're unable to offer a refund or exchange.

Return eligibility

If it's been fewer than 30 days, your order is eligible for return when it meets these conditions:

1. Unused and in original packaging. The item must be unused and in the same condition you received it, in its original packaging. We do not accept returns of partial or used rolls, or partial or used tape, screws, fasteners, etc. Sets (bulk tape packs, Contractor's Packs, etc.) must be returned complete — we cannot accept part of a pack.
2. You cover return shipping, and a Shipping Recapture Fee (SRF) applies.

   Our "free shipping" isn't actually free — we pay to ship products to you and absorb that cost so price isn't a barrier to insulating. Because of that, returns incur an SRF to recoup our shipping cost, deducted from your refund:

   • Insulation: up to $75 per roll
   • Term Bars: $50 per box of 75
   • Garage door kits: $30 per kit
   • HDPE Spacers: $40 per box
   • Tape-only orders (no insulation): also subject to a return fee

   Returns of 5 or more rolls of insulation (any style) also incur a 10% restocking fee, in addition to the SRF above.

   The remaining balance is refunded to your original payment method. Any shipping costs paid for orders less than $100 are non-refundable.

3. Return in the original boxes/packaging you received them in. You're responsible for return shipping and for returning the product undamaged. If you refuse a delivery, the return shipping fee we incur for that refusal is deducted from your refund — this is in addition to the standard return fee ($75/roll).
4. Contact us first for an RMA. Please don't send anything back before contacting us. We'll confirm the dates and issue you an RMA number to return the product.

Refunds

Once we receive and inspect your return, we'll email you to confirm we've received it and let you know whether your refund is approved or rejected (with a reason, if applicable). If approved, your refund is processed and credited to your original method of payment.

Late or missing refunds

If you haven't received your refund yet: check your bank account again, then contact your credit card company (it can take time to post), then contact your bank. If you've done all of this and still haven't received your refund, email us at support@BlueTexInsulation.com.

Clearance items

Only regular-priced items may be refunded. Clearance items are final sale and cannot be refunded.

Exchanges

We only replace items that are defective or damaged. To exchange an item for the same item, email support@BlueTexInsulation.com for instructions.

Shipping

You're responsible for your own return shipping costs (see details above). If you refuse a shipment, the cost of return shipping is deducted from your refund.

We recommend a trackable shipping service or shipping insurance for returns. We can't guarantee we'll receive an item shipped back via a third-party carrier, and it's your responsibility to ensure items are returned to us.